Last updated: 9 October 2026
Who we are
Southern Fried Chicken (SFC), 6a Brand Street, Hitchin, SG5 1HX. Call 01462 626663 or email Sfchitchin6a@gmail.com. By placing an order on sfchitchin.co.uk or in the SFC Hitchin app you agree to these terms.
Your order
- An order is a request to buy. It becomes a contract when the kitchen accepts it, which you will see on your order page.
- We may refuse or cancel an order, for example if we are closed, an item has run out, the address is outside our area, or we suspect misuse. If you have paid by card we refund you in full.
- Please check your details before you order. Delivery to a wrong address or an unanswered phone is not something we can refund once the food has been made.
Prices and delivery
- Prices are shown in pounds on the menu. Any extras you add are charged as shown before you pay.
- Collection is free.
- We deliver up to 7 miles from the shop. The delivery fee depends on distance: £1 up to 1 mile, £2 up to 3 miles, £3 up to 4 miles and £5 up to 7 miles. The minimum order for delivery is £10 of food, before any discount.
- Times shown (about 15-20 minutes for collection and 35-50 minutes for delivery) are estimates. Busy times, weather and traffic can make them longer.
- You can pre-order for collection or delivery up to 7 days ahead.
Paying
- Collection: pay by cash or card in the shop.
- Delivery: pay by card online when you order, or pay the driver in cash. If you pay cash, tell us if you need change.
- Card payments are handled securely by Stripe. We never see or store your card details.
Lunch deals
Lunch deals are for collection, between 11am and 5pm. You can pre-order one for a lunch time on another day. Everything else on the menu can be ordered whenever the shop is open.
Cancellations and refunds
- To cancel, call us as soon as you can. Once the kitchen has started cooking we usually cannot cancel.
- If we cancel, or you cancel before cooking begins, a card payment is refunded in full to the card you used. Refunds can take a few working days to appear.
- If something is missing, wrong or not as it should be, tell us straight away, ideally within 24 hours, and we will put it right with a replacement or a refund.
- Nothing in these terms takes away your legal rights as a consumer.
Allergies
Please tell us about any allergy when you order, in the notes box or by phone. Our food is made in a busy kitchen that handles common allergens, so we cannot promise any dish is completely free from them. Some sauces contain nuts: the Honey, I'm Home flavour has roasted honey nuts and Seoul Searching has crushed peanuts.
Promo codes and Brand Street Regulars
- A promo code such as FIRST can be used once per phone number and once per delivery address. FIRST is for customers who have not ordered with us before.
- Brand Street Regulars is free to join. You earn a stamp on each order. Your 2nd stamp unlocks 3 free wings in any flavour. Your 5th stamp unlocks a free burger or wrap, then the card starts again. Extras, upgrades and delivery are still charged.
- Rewards cannot be combined with a promo code and have no cash value. If an order is cancelled, its stamp and any reward used are put back.
- We may withdraw an offer or a reward if it is misused.
Text codes and blocked numbers
For some cash orders we text a one-off code to check the order is genuine. We may stop taking online orders from a phone number or account that has been used for false or abusive orders.
Our responsibility
We take care to make and deliver your food properly. We are not responsible for delays or problems caused by things outside our control. Nothing here limits our responsibility for things the law does not allow us to limit.
Changes and law
We may update these terms and will change the date above when we do. The version in force when you order applies to that order. These terms are governed by the law of England and Wales.